Shipping Policy

Welcome to Chai and Chill Delights! We’re committed to delivering your favorite teas quickly and safely. Please review our shipping and delivery policy to understand how we process and ship your orders.

Order Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays).

• Orders placed after 5:00 PM IST will be processed the next business day.

• You will receive an email confirmation with tracking details once your order has been dispatched.

Shipping Options & Delivery Times

We currently ship across India via trusted courier partners.

Please note: Delivery times may vary based on your location and any unforeseen courier delays.

Shipping Locations

• We currently ship within India only.

• International shipping is not available at the moment but is coming soon—stay tuned!

Packaging

• All tea products are carefully packed in moisture-proof, eco-friendly packaging to ensure freshness and safety.

• Fragile items like tea accessories are bubble-wrapped securely.

Delays or Non-Delivery

• In case of delays due to natural calamities, holidays, or courier issues, we will inform you promptly.

• If your order is undelivered due to incorrect address or contact details, we are not responsible for the delay or loss.

Order Tracking

• Once shipped, you’ll receive a tracking number via email or SMS.

• You can track your order directly using the link provided in the email.

Need Help?

If you have any questions about shipping or haven’t received your order within the expected time, please contact us:

📧 Email: Chaiandchilldelightspvtltd@gmail.com
📞 Phone: +91-7404016444
📍 Hours: Mon–Sat, 10:00 AM to 6:00 PM IST

Thank you for choosing Chai and Chill Delights — where every sip is a moment of calm.