Return Policy

At Chai and Chill Delights, your satisfaction means everything to us. We take great pride in the quality of our teas and want you to enjoy every sip. However, if something isn’t quite right, we’re here to help!

Return Eligibility

Due to the perishable nature of our products, we only accept returns under the following conditions:

  • You received the wrong product

  • Your item arrived damaged or defective

  • There was an issue with the packaging or freshness

If any of these apply, please contact us within 5 days of receiving your order.

Return Process

  1. Email us at Chaiandchilldelightspvtltd@gmail.com with:

    • Order number

    • Photo of the item(s)

    • A short description of the issue

  2. Our team will review and respond within 48 hours.

  3. If your return is approved, we’ll either:

    • Ship you a replacement item

    • Issue a store credit or refund, depending on the situation

Note: We may not request the item to be returned physically, but in certain cases, we might.

 Non-Returnable Items

We cannot accept returns for:

  • Opened or used tea products

  • Items purchased on sale or with promotional offers

  • Gift cards or downloadable items (if offered)

Refunds

Refunds are only processed if customer receives a damaged product and an unboxing video is mandatory part of refund process.

Shipping Returns (If applicable)

If a return is requested, you may be responsible for return shipping costs unless the error was on our part.

Our Promise

We’re committed to making your Chai and Chill experience delightful. If you ever feel something’s not up to our standards, please reach out — we’re always happy to help!

📩 Contact Us
For returns, questions, or feedback, Email: Chaiandchilldelightspvtltd@gmail.com
Thank you for choosing Chai and Chill Delights!